Information Technology


Newmeyer & Dillion’s technology team works together to provide the highest level of service and cost-efficient, innovative and practical solutions to the firm. We look for professionals who are experienced, self-motivated, confident, organized and hardworking. An ideal candidate will fit the firm's cultural pillars of Like, Trust, Respect & Loyalty. We promote a spirit of personal motivation and encourage an attitude of self-confidence among all members of our firm.

If you are interested in joining Newmeyer & Dillion, please submit your resume to resumes@ndlf.com


Help Desk Technician - Newport Beach


Responsibilities:

This position provides IT first level support to end users on a variety of issues potentially requiring technical research and troubleshooting.  Responsibilities include responding to telephone calls, emails and technical support requests and to document, track and monitor issues, while ensuring a timely resolution. This person, in collaboration with the Helpdesk Analyst, is also responsible for configuring, deploying and supporting technologies used by the firm’s lawyers and staff. This person provides timely and effective assistance in the introduction and day to day use of technologies, which includes problem-solving support.

  • Answer staff questions in person and via phone on all company supported applications.
  • Troubleshoot computer problems.
  • Determine source of computer problems (hardware, software, user access, etc.).
  • Advise staff on appropriate action.
  • Serve as liaison between staff and the technology department to resolve issues.
  • Work one-on-one with staff on application projects.
  • Provide recommendations on company application purchases.
  • Document resolutions for future reference.
  • Other duties as assigned.

Qualifications:

At least 3 years minimum of relevant desktop/helpdesk support, and customer service experience desired. Extensive working knowledge of PCs, network hardware, operating systems, and software (including file server, workstation, printers, hard disk drives, UPS devices, and patch panels).

Education:

Associates or Undergraduate degree in information systems or related field preferred.

A+, Microsoft, Citrix, Cisco, or VMware Certifications preferred.

Newmeyer & Dillion is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.